[Image: Loki the cat sprawled on my bed in the sun.]
I’ve had some requests for the letter that convinced TempurPedic to replace my mattress, even though technically mold isn’t covered by the warranty, so I’m reprinting it here, with the caveat that this was the start of a polite negotiation—it wasn’t like I sent a letter and got a new mattress the next day, I had to file a warranty claim and talk to several people on the phone and take pictures to document the problem. Anyway, this particular letter was written in my tried-and-true ‘indignant letters to the editor’ style, because I figure, hey, customer service reps get bored and might like to have a little fun now and then. 
 Dear Tempurpedic,  First of all, I love my Tempur-Cloud mattress, and happily say so to pretty much anyone I can pin down long enough. (Actually, that last person might have been a potted plant, I’m not quite sure.) My point is that sleeping on my mattress fills me with happiness and joy, and better than that, when I wake up in the morning, I’m not in agonising pain. This is important! For most people do not like waking up in agonising pain, especially when they have occupational injuries. It’s a thing.  However, today I discovered that a worm had crawled into the apple of our torrid love affair, Tempurpedic, and I am reaching out to you with a plea for assistance. In my periodic rearranging of all the bedroom furniture, with which better to worship the greatness of my mattress, I learned to my shock and horror that a mold colony of epic proportions had set up camp between my fabulous mattress and its equally fabulous (and fully supported with an appropriate slatted support system) foundation.  Like all responsible mattress owners, I do periodically air my mattress out, and I also keep it wrapped in a mattress protector to keep dust mites and unwanted body fluids (and really, aren’t they all unwanted?) out. I also strive to keep my bedroom reasonably not-humid, because I do not enjoy humidity, and also I have asthma, which makes humidity extra unfun (it also, not incidentally, makes mold extra unfun). To my even further dismay, I noted that my foundation was developing a distinct sag in the middle, much like an elderly battleship that had, perhaps, been in a few too many sorties.  Dearest Tempurpedic, I’m not sure what your stance on alien mold invasions and mysterious sagging foundations is, but I’d appreciate any insight into the matter. Tentative investigation suggested that mold had penetrated through the outer cover and into the soft, squishy depths of my beloved (and recently purchased, in only October ‘11, and oh yes, it is registered and I have all of its oh-so-delightful documentation) Tempur-Cloud, and I’m not entirely sure what to do about this state of affairs, other than to weep and throw myself on your mercy.  What can be done about this tragedy? Many regards,
Me

Big props to the folks at TempurPedic for being so nice throughout The Great Mold saga, and replacing my mattress when they were under no obligation to do so. Slept fantastically last night, and it’s already easier to breathe in my house!

[Image: Loki the cat sprawled on my bed in the sun.]

I’ve had some requests for the letter that convinced TempurPedic to replace my mattress, even though technically mold isn’t covered by the warranty, so I’m reprinting it here, with the caveat that this was the start of a polite negotiation—it wasn’t like I sent a letter and got a new mattress the next day, I had to file a warranty claim and talk to several people on the phone and take pictures to document the problem. Anyway, this particular letter was written in my tried-and-true ‘indignant letters to the editor’ style, because I figure, hey, customer service reps get bored and might like to have a little fun now and then. 

Dear Tempurpedic,

First of all, I love my Tempur-Cloud mattress, and happily say so to pretty much anyone I can pin down long enough. (Actually, that last person might have been a potted plant, I’m not quite sure.) My point is that sleeping on my mattress fills me with happiness and joy, and better than that, when I wake up in the morning, I’m not in agonising pain. This is important! For most people do not like waking up in agonising pain, especially when they have occupational injuries. It’s a thing.

However, today I discovered that a worm had crawled into the apple of our torrid love affair, Tempurpedic, and I am reaching out to you with a plea for assistance. In my periodic rearranging of all the bedroom furniture, with which better to worship the greatness of my mattress, I learned to my shock and horror that a mold colony of epic proportions had set up camp between my fabulous mattress and its equally fabulous (and fully supported with an appropriate slatted support system) foundation.

Like all responsible mattress owners, I do periodically air my mattress out, and I also keep it wrapped in a mattress protector to keep dust mites and unwanted body fluids (and really, aren’t they all unwanted?) out. I also strive to keep my bedroom reasonably not-humid, because I do not enjoy humidity, and also I have asthma, which makes humidity extra unfun (it also, not incidentally, makes mold extra unfun). To my even further dismay, I noted that my foundation was developing a distinct sag in the middle, much like an elderly battleship that had, perhaps, been in a few too many sorties.

Dearest Tempurpedic, I’m not sure what your stance on alien mold invasions and mysterious sagging foundations is, but I’d appreciate any insight into the matter. Tentative investigation suggested that mold had penetrated through the outer cover and into the soft, squishy depths of my beloved (and recently purchased, in only October ‘11, and oh yes, it is registered and I have all of its oh-so-delightful documentation) Tempur-Cloud, and I’m not entirely sure what to do about this state of affairs, other than to weep and throw myself on your mercy.

What can be done about this tragedy?

Many regards,

Me

Big props to the folks at TempurPedic for being so nice throughout The Great Mold saga, and replacing my mattress when they were under no obligation to do so. Slept fantastically last night, and it’s already easier to breathe in my house!

  1. se-smith posted this